F.A.Q.
FAQTable
How do I create an account, and what will it contain?
Go to the “My Account” tab, there you will see ‘sign in’ and ‘register’.
Input your email address and create a password.
You will then have your very own account with us, this is your login to all things related to Sewfluffy.com: The blog, your cart, your downloads, comments, reviews, everything.
This will also enable you to create a wishlist of items you may want in your near future and ask questions by writing to us through the inquiry system on any item.
You may also add items directly to your cart for purchase; when you make a purchase your downloads will be available in your account at any time to be downloaded again and again; in case your computer crashes or you lost the file don’t worry we got you!
Which formats are available,e any formats that cannot be made?
We offer many formats, and with all of our files you will get them all. We do this in case you have more than one machine using different formats, or maybe you plan to have other machines in your future and still want to use our designs.
Here is the list of formats generally included:
Brother/Babylock/Bernina PEC (.pec) Brother/Babylock/Bernina PES (.pes)
Husqvarna (.hus) Janome (.jef and .sew) Melco Expanded (.exp) Pfaff (.pcs) Singer (.xxx) Tajima (.dst) Toyota (.10O)
If you need something else, or a download is missing a type: Please email us prior to reviewing, we will make it happen if we can.
Husqvarna Viking/Pfaff (.vip) , Husqvarna Viking/Pfaff (.vp3), and (.art) are not available, but most machines which use these older formats can use (.pes) or (.dst) as alternatives.
Please know your machine prior to purchasing, no refunds are given for mismatched file types. Often, free files are available for test through our blog.
I ordered a design, now what? Where Is it?
When you order, your file can be found through a download link on the page you are returned to after the payment processing page. It can also be found by logging into your account through the account page here. By clicking on the link with the name descriptor of your file, you will begin a file download.
File download procedures are different for each browser; if you do not know what a browser is or how to download a file from the internet please contact us and we will help walk you through it. It is best that it is done on the same machine which will be used connected to your machine should your machine require a direct connection to load files. no support for phones or mobile devices will be given.
It Downloads as a .zip? How do I open the .zip file?
Windows PC Example:
Locate the compressed folder that you want to extract files or folders from.
To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the step by step instructions, taking note as to where the extracted files and directories are placed so you may easily find them.
If you’re utterly lost, please click here and let us know, we will try to help.
How do you price custom orders?
We price our designs based on complexity rather than stitch count: its a better policy.
Consider this: a Black square of fill can contain many stitches, but is it more difficult to create simply because its because its dense and large? A 1″ x 1″ square can contain 300 stitches or 1000 stitches, solely at the artists discretion. So, why pay solely based on Stitch count for your digitizing?
Detailed parts and progressive fades and layering require more time to perfect, and will cost more; this is what makes high quality embroidery look good. Simple designs from the stand point of time to create receives an appropriately priced quote. On top of that, we provide free re-sizing and help with issues tailored to your machine, if its wrong send a picture and we will help. As a rule of thumb: $15 for simple to $50 highly complex designs. On average most logo style designs fall between $20 to $30. If it something that we have your permission to make available for sale on the shop, and its deemed profitable (not a logo, copy-written etc), we may reduce your cost to gain your permission to resell the design on our site.
Refund Policy?
All of our designs have been tested and perfected with the highest quality, proved by the feedback rating of our original Etsy shop; one of the highest overall rating on Etsy for embroidery designs. Contact is key if you encounter a problem, and contact comes prior to feedback.
If you have any issues Downloading / Accessing the designs please contact us and we will work with you to ensure you have access to your designs.
Always run a test sew out on scrap before attempting on a valued garment!
If for some reason the design sews out badly, please contact us and we will assist you to help achieve the best possible embroidery.
There are many variables that can cause the sew out to go badly, what type of fabric you used, what stabilizer was used, even the thread types can cause issues to some machines.
That being said we offer no refunds to digital downloads, they can not be returned once downloaded or emailed.
Who owns the rights to the Art?
Designs are either Created by SewFluffy.com Artists or Digitized and Sold with Permission or Fair Use. As a Buyer you fall into one of two categories depending on the intention of your purchase:
Standard Use and Light Commecial:
Yes, goods produced using a design may be sold to end user customers; however the file itself is Licensed only to you, and may not be resold or used in extended commercial use without express permission of Sew Fluffy – Cherie4art. this is for use as a hobbyor craft/ gift capacity on limited quantity runs of less than 20 garments. Commercial use is designated as any use of a design for profit, and we allow embroiderers to sell a garment with a Sewfluffy.com design to their client so long as no more than 30 total garments are created for end user use.
Distributive or Wholesale Uses:
Licensing of designs for mass Commercial Production / Distribution entails the use of a design to produce more than 20 garments/items AND the same garments/items are intended to be sold to multiple end clients, such as for distribution as a wholesaler. Commercial Distributive use of a design is available via a licensing fee which can be assessed and provided based on specific use and intention; please contact us if you have questions or you wish to own a design outright. (such as to sell on your own site or to offer through a 3rd party printer such as Vistaprint or Amazon.
Crediting original Sew Fluffy Designed Items
Promotion via Web Use:
We ask that any design sold as a sewn good or as a printed item using artwork purchased on Sewfluffy.com be credited as either a header, watermark, or a link back to SewFluffy.com. B al means, share and sell the items; but under no circumstance is the file itself to be sold without the permission of Sewfluffy.com as a Distributive Commercial license.
For printed materials:
We ask that credit be given in either a photo caption or parenthetical citation.
Distributive Commercial Use:
Distribution Partners are subject to the clause of their issued license, and will be outlined on that license: until licensed all rights are reserved.
How do I place a custom order?
Our artists love to do custom digitizing, and if you have something that you need done a request can be made through our contact us page. Send us your logo/design/drawing and we will review and send you a quote as soon as possible: The easiest way is to email us at Info@Cherie4art.com as it monitored hourly from our staffed shop.
Custom Designs
I have a design idea, I know what I want, I can’t find it anywhere…
Then consider having us custom create and digitize it for you!
We can help you put your idea together into a great design, and we guarantee the highest quality sew out of your idea. Pricing is based on complexity as from the perspective of the digitizing artist, which is a pricing model we use that keep our high quality digitizing low priced as compared to other punched/raster digitizers. If your art idea is original and may be of commercial interest to Sewfluffy.com, please email us and lets discuss how we can partner together.
Resizing Embroidery Files
I need a design re-sized, or I tried to re-size and it looks hideous, can you help me?
Most machines can re-size up or down by 10% or less, and you are encouraged to attempt this for minor corrections and placement.
Re-sizing beyond 10% needs to be done professionally, and we will gladly re-size a design larger for free.
However, all of our designs are generally set for the smallest available size, given the details of any particular design.
Not all files are meant for shrinking due to fine details, and may not even be done by us without loss of those details. If you need a size change of more than +/-10% by area, an additional charge may be needed, as it constitutes custom digitizing. This will be assessed as to cost based on complexity, the same as all custom orders.
Please contact us directly with any questions or concerns, and we will be glad to help!
What can be Digitized?
We hand plot every stitch as we digitize the old fashioned way. This gives us complete control over the process. The digitizing is more accurate, sews nicer, and has less birds nests. This process lets us digitize an visual format. .Jpeg or .png will suffice, vector art is not necessary, but can be used. signatures embroidery ad photographs can be done with great accuracy. send an file format you have, and we can most likely digitize the project for your embroidery machine with great results.
Stabilizing Embroidery
Let’s talk about the “float” hooping method for a minute:
However we strongly encourage you to not use this method!
When fabric is not hooped securely many things can occur, shifting of the fabric and puckering are two of the biggest issues. Fabrics stretch and pull and are meant to change shapes.When you float, even if you pin and baste the fabric down, it can still cause pulling unevenly as the embroidery table is moving around. The stitches are pulling the fabric inward causing gaps between color blocks and satin stitching, or puckering around the edges as the fabric gets sewn out unevenly.
Some have said they have never had any issues, but when we have looked at their results, it is obvious that there are issues. Some are not bothered by them, and never notice that the quality is poor as they have no basis of comparison.
While we understand not everything can be hooped, we have turned down jobs because it cannot be hooped and properly stabilized: we know that if we ruin something of theirs it may not be able to be replaced, and it is not worth the headache of a bad reputation to try a method that has sketchy outcomes. We Will assist you anyway we can, but we will not hold the design file or designer responsible for embroidery that is floated, and it is easy to see the difference.
Satin stitching not aligning and/or leaving gaps?
Why are my design’s satin stitching not aligning with the edges and leaving gaps?
There are many reasons why something may not stitch out exactly as programmed: Check this list of things to look for before doing anything.
Is the area around the embroidery machine free and clear of objects, walls, and sometimes the armature that moves side to side may be hitting an object causing the arm to shift and the design will continue to sew out misaligned.
Is your fabric properly stabilized?
When we do a design that has a lot of filled in areas with satin edges surrounding them, we like to put two or even three layered stabilizers depending on the fabric. This usually makes a big difference in how it sews out; shifting fabric causes gaps.
Did you use the float method?
Often this method can cause a lot more shifting within the hoop and gaps can occur easily. Try avoiding this method on a sample and see how the design compares.
If that is not possible, pin the fabric as secure as possible with additional pins in all directions.
Do I need backing/stabilizers? Why?
There are so many different kinds, what do I use for these files?
Stabilizer is additional fabric or material that will add strength behind the top fabric that you are sewing onto. Fabrics shift, stretch, and pull while being sewn; stabilizers enable the embroidery to sew out with little to no distortion.
Designs are sewing crooked, is it the file?
Help, my designs are crooked! How do I make sure I hoop straight?
First, take a deep breath we’ve all been there!
There are many different methods on how to ensure you get your hoop on straight; now we cheat: we use a Hoopmaster which I encourage anyone that is considering going professional to use, its awesome!
Ok, not everyone has access to a Hoopmaster:
Try some of this method to ensure your embroidery doesn’t require you to tilt your head sideways to read it.
First rule is a good ruler: you need to first decide on where you want the embroidery to go.
Now mark where the center point of the design with a ‘+’ mark in chalk.
Now, to your hoop, empty with no garment:
Depending on which hoops you have, you may not need to do this, but most hoops have no pre-made marks.
We like to mark our hoops: mark your hoop with a Sharpie marker on each side on its center line. (left/right sides, and top/bottom sides)
This will allow you to align the chalk mark (+) on the garment to the Sharpie marks you made on the edge on the hoop using a straight edge ruler or yard stick. When the top/bottom marks line perfectly with the chalk and the left/right do as well, you are centered and straight.
How do I create an account, and what will it contain?
Go to the “My Account” tab, there you will see ‘sign in’ and ‘register’.
Input your email address and create a password.
You will then have your very own account with us, this is your login to all things related to Sewfluffy.com: The blog, your cart, your downloads, comments, reviews, everything.
This will also enable you to create a wishlist of items you may want in your near future and ask questions by writing to us through the inquiry system on any item.
You may also add items directly to your cart for purchase; when you make a purchase your downloads will be available in your account at any time to be downloaded again and again; in case your computer crashes or you lost the file don’t worry we got you!
Which formats are available,e any formats that cannot be made?
We offer many formats, and with all of our files you will get them all. We do this in case you have more than one machine using different formats, or maybe you plan to have other machines in your future and still want to use our designs.
Here is the list of formats generally included:
Brother/Babylock/Bernina PEC (.pec) Brother/Babylock/Bernina PES (.pes)
Husqvarna (.hus) Janome (.jef and .sew) Melco Expanded (.exp) Pfaff (.pcs) Singer (.xxx) Tajima (.dst) Toyota (.10O)
If you need something else, or a download is missing a type: Please email us prior to reviewing, we will make it happen if we can.
Husqvarna Viking/Pfaff (.vip) , Husqvarna Viking/Pfaff (.vp3), and (.art) are not available, but most machines which use these older formats can use (.pes) or (.dst) as alternatives.
Please know your machine prior to purchasing, no refunds are given for mismatched file types. Often, free files are available for test through our blog.
I ordered a design, now what? Where Is it?
When you order, your file can be found through a download link on the page you are returned to after the payment processing page. It can also be found by logging into your account through the account page here. By clicking on the link with the name descriptor of your file, you will begin a file download.
File download procedures are different for each browser; if you do not know what a browser is or how to download a file from the internet please contact us and we will help walk you through it. It is best that it is done on the same machine which will be used connected to your machine should your machine require a direct connection to load files. no support for phones or mobile devices will be given.
It Downloads as a .zip? How do I open the .zip file?
Windows PC Example:
Locate the compressed folder that you want to extract files or folders from.
To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the step by step instructions, taking note as to where the extracted files and directories are placed so you may easily find them.
If you’re utterly lost, please click here and let us know, we will try to help.
How do you price custom orders?
We price our designs based on complexity rather than stitch count: its a better policy.
Consider this: a Black square of fill can contain many stitches, but is it more difficult to create simply because its because its dense and large? A 1″ x 1″ square can contain 300 stitches or 1000 stitches, solely at the artists discretion. So, why pay solely based on Stitch count for your digitizing?
Detailed parts and progressive fades and layering require more time to perfect, and will cost more; this is what makes high quality embroidery look good. Simple designs from the stand point of time to create receives an appropriately priced quote. On top of that, we provide free re-sizing and help with issues tailored to your machine, if its wrong send a picture and we will help. As a rule of thumb: $15 for simple to $50 highly complex designs. On average most logo style designs fall between $20 to $30. If it something that we have your permission to make available for sale on the shop, and its deemed profitable (not a logo, copy-written etc), we may reduce your cost to gain your permission to resell the design on our site.
Refund Policy?
All of our designs have been tested and perfected with the highest quality, proved by the feedback rating of our original Etsy shop; one of the highest overall rating on Etsy for embroidery designs. Contact is key if you encounter a problem, and contact comes prior to feedback.
If you have any issues Downloading / Accessing the designs please contact us and we will work with you to ensure you have access to your designs.
Always run a test sew out on scrap before attempting on a valued garment!
If for some reason the design sews out badly, please contact us and we will assist you to help achieve the best possible embroidery.
There are many variables that can cause the sew out to go badly, what type of fabric you used, what stabilizer was used, even the thread types can cause issues to some machines.
That being said we offer no refunds to digital downloads, they can not be returned once downloaded or emailed.
Who owns the rights to the Art?
Designs are either Created by SewFluffy.com Artists or Digitized and Sold with Permission or Fair Use. As a Buyer you fall into one of two categories depending on the intention of your purchase:
Standard Use and Light Commecial:
Yes, goods produced using a design may be sold to end user customers; however the file itself is Licensed only to you, and may not be resold or used in extended commercial use without express permission of Sew Fluffy – Cherie4art. this is for use as a hobbyor craft/ gift capacity on limited quantity runs of less than 20 garments. Commercial use is designated as any use of a design for profit, and we allow embroiderers to sell a garment with a Sewfluffy.com design to their client so long as no more than 30 total garments are created for end user use.
Distributive or Wholesale Uses:
Licensing of designs for mass Commercial Production / Distribution entails the use of a design to produce more than 20 garments/items AND the same garments/items are intended to be sold to multiple end clients, such as for distribution as a wholesaler. Commercial Distributive use of a design is available via a licensing fee which can be assessed and provided based on specific use and intention; please contact us if you have questions or you wish to own a design outright. (such as to sell on your own site or to offer through a 3rd party printer such as Vistaprint or Amazon.
Crediting original Sew Fluffy Designed Items
Promotion via Web Use:
We ask that any design sold as a sewn good or as a printed item using artwork purchased on Sewfluffy.com be credited as either a header, watermark, or a link back to SewFluffy.com. B al means, share and sell the items; but under no circumstance is the file itself to be sold without the permission of Sewfluffy.com as a Distributive Commercial license.
For printed materials:
We ask that credit be given in either a photo caption or parenthetical citation.
Distributive Commercial Use:
Distribution Partners are subject to the clause of their issued license, and will be outlined on that license: until licensed all rights are reserved.
How do I place a custom order?
Our artists love to do custom digitizing, and if you have something that you need done a request can be made through our contact us page. Send us your logo/design/drawing and we will review and send you a quote as soon as possible: The easiest way is to email us at Info@Cherie4art.com as it monitored hourly from our staffed shop.
Custom Designs
I have a design idea, I know what I want, I can’t find it anywhere…
Then consider having us custom create and digitize it for you!
We can help you put your idea together into a great design, and we guarantee the highest quality sew out of your idea. Pricing is based on complexity as from the perspective of the digitizing artist, which is a pricing model we use that keep our high quality digitizing low priced as compared to other punched/raster digitizers. If your art idea is original and may be of commercial interest to Sewfluffy.com, please email us and lets discuss how we can partner together.
Resizing Embroidery Files
I need a design re-sized, or I tried to re-size and it looks hideous, can you help me?
Most machines can re-size up or down by 10% or less, and you are encouraged to attempt this for minor corrections and placement.
Re-sizing beyond 10% needs to be done professionally, and we will gladly re-size a design larger for free.
However, all of our designs are generally set for the smallest available size, given the details of any particular design.
Not all files are meant for shrinking due to fine details, and may not even be done by us without loss of those details. If you need a size change of more than +/-10% by area, an additional charge may be needed, as it constitutes custom digitizing. This will be assessed as to cost based on complexity, the same as all custom orders.
Please contact us directly with any questions or concerns, and we will be glad to help!
What can be Digitized?
We hand plot every stitch as we digitize the old fashioned way. This gives us complete control over the process. The digitizing is more accurate, sews nicer, and has less birds nests. This process lets us digitize an visual format. .Jpeg or .png will suffice, vector art is not necessary, but can be used. signatures embroidery ad photographs can be done with great accuracy. send an file format you have, and we can most likely digitize the project for your embroidery machine with great results.
Stabilizing Embroidery
Let’s talk about the “float” hooping method for a minute:
However we strongly encourage you to not use this method!
When fabric is not hooped securely many things can occur, shifting of the fabric and puckering are two of the biggest issues. Fabrics stretch and pull and are meant to change shapes.When you float, even if you pin and baste the fabric down, it can still cause pulling unevenly as the embroidery table is moving around. The stitches are pulling the fabric inward causing gaps between color blocks and satin stitching, or puckering around the edges as the fabric gets sewn out unevenly.
Some have said they have never had any issues, but when we have looked at their results, it is obvious that there are issues. Some are not bothered by them, and never notice that the quality is poor as they have no basis of comparison.
While we understand not everything can be hooped, we have turned down jobs because it cannot be hooped and properly stabilized: we know that if we ruin something of theirs it may not be able to be replaced, and it is not worth the headache of a bad reputation to try a method that has sketchy outcomes. We Will assist you anyway we can, but we will not hold the design file or designer responsible for embroidery that is floated, and it is easy to see the difference.
Satin stitching not aligning and/or leaving gaps?
Why are my design’s satin stitching not aligning with the edges and leaving gaps?
There are many reasons why something may not stitch out exactly as programmed: Check this list of things to look for before doing anything.
Is the area around the embroidery machine free and clear of objects, walls, and sometimes the armature that moves side to side may be hitting an object causing the arm to shift and the design will continue to sew out misaligned.
Is your fabric properly stabilized?
When we do a design that has a lot of filled in areas with satin edges surrounding them, we like to put two or even three layered stabilizers depending on the fabric. This usually makes a big difference in how it sews out; shifting fabric causes gaps.
Did you use the float method?
Often this method can cause a lot more shifting within the hoop and gaps can occur easily. Try avoiding this method on a sample and see how the design compares.
If that is not possible, pin the fabric as secure as possible with additional pins in all directions.
Do I need backing/stabilizers? Why?
There are so many different kinds, what do I use for these files?
Stabilizer is additional fabric or material that will add strength behind the top fabric that you are sewing onto. Fabrics shift, stretch, and pull while being sewn; stabilizers enable the embroidery to sew out with little to no distortion.
Designs are sewing crooked, is it the file?
Help, my designs are crooked! How do I make sure I hoop straight?
First, take a deep breath we’ve all been there!
There are many different methods on how to ensure you get your hoop on straight; now we cheat: we use a Hoopmaster which I encourage anyone that is considering going professional to use, its awesome!
Ok, not everyone has access to a Hoopmaster:
Try some of this method to ensure your embroidery doesn’t require you to tilt your head sideways to read it.
First rule is a good ruler: you need to first decide on where you want the embroidery to go.
Now mark where the center point of the design with a ‘+’ mark in chalk.
Now, to your hoop, empty with no garment:
Depending on which hoops you have, you may not need to do this, but most hoops have no pre-made marks.
We like to mark our hoops: mark your hoop with a Sharpie marker on each side on its center line. (left/right sides, and top/bottom sides)
This will allow you to align the chalk mark (+) on the garment to the Sharpie marks you made on the edge on the hoop using a straight edge ruler or yard stick. When the top/bottom marks line perfectly with the chalk and the left/right do as well, you are centered and straight.